In stock
$9,789.00 Original price was: $9,789.00.$9,459.00Current price is: $9,459.00.
The Bitmain Antminer S21 XP+ Hyd 500 Th/s is a high-performance ASIC miner engineered for the SHA-256 algorithm
Bitcoin (BTC) and BitcoinCash (BCH). Maximum hash rate of 500 Th/s while consuming 5500W of power
Energy efficiency of approximately 11 j/Th. excellent performance and power efficiency for professional
Shipping and Payment
Warranty and Service
Your order will be shipped after payment is successfully confirmed and the order has been processed. The dispatch time may vary depending on product availability, warehouse processing, and the shipping method selected. Once your order is shipped, you will receive shipping confirmation and tracking information, where available.
The customer/importer is generally responsible for customs clearance in the destination country, including providing required documents and paying any applicable import duties, taxes, VAT/GST, customs fees, or clearance charges, unless otherwise stated in the shipping terms. Requirements may vary by country.
Unless specifically stated otherwise, customs duties, import taxes, VAT/GST, customs clearance fees, and other destination-country charges are not included in the product or shipping price. Any applicable charges are generally the responsibility of the customer/importer and may vary depending on the destination country.
Once an order has been shipped, it generally cannot be cancelled. If you no longer wish to receive the shipment, please contact our Customer Support Team immediately. Any available return or refund options will be subject to our Cancellation and Return Policy.
Yes, multiple products may be combined into a single shipment where possible. This depends on product availability, warehouse location, package size and weight, shipping restrictions, and the selected shipping method. For bulk orders, please contact our Sales Team for shipping options.
We accept the following payment methods for international orders:
International Bank Transfer
International Wire Transfer
Cryptocurrency Payments
Available payment options may vary depending on your order, destination country, and applicable payment terms. Payment instructions will be provided after your order is placed or upon request.
Payment verification helps us confirm the authenticity of the transaction, prevent fraud, and protect both the customer and our business from unauthorized payments. For certain orders, we may request additional information or documents to verify the payment before processing the order.
Yes, we accept cryptocurrency payments for eligible orders. Supported cryptocurrencies and payment instructions will be provided by our team during the payment process. Your order will be processed after the cryptocurrency payment has been successfully received and verified.
Yes, if your order is eligible for cancellation under our Cancellation and Refund Policy, you may receive a refund. The refund amount and applicable charges will depend on the order status, payment method, and reason for cancellation. Refunds will be processed after the cancellation is approved and payment verification is completed.
For security and payment verification purposes, payments should generally be made using a payment method registered to the customer or authorized buyer. Payments from third-party cards or bank accounts may require additional verification and can be declined if the payment cannot be verified.
Yes, you may request to change your payment method before the payment is completed, subject to our approval. If payment has already been received or the order has been processed, changing the payment method may not be possible. Please contact our Customer Support Team as soon as possible.
If you experience a payment issue, please provide your Order ID, payment method, transaction/reference ID, payment amount, payment date, and a brief description of the issue. For security reasons, please do not share your password, PIN, CVV, private key, or full card/bank account details.
Yes, proof of purchase is required to process a warranty claim. Customers may be asked to provide their Order ID, invoice, purchase details, and product serial number to verify the purchase and confirm warranty eligibility.
You can find the applicable warranty terms and conditions on the product page, order documentation, or warranty information provided with your purchase. The warranty terms may vary depending on the miner model and manufacturer. If you need any clarification, please contact our Customer Support Team.
You can contact our Customer Support Team through the contact details provided on our website. To help us process your warranty request quickly, please provide your Order ID, miner model, serial number, proof of purchase, and a brief description of the issue. Our support team will review your request and guide you through the warranty claim process.
Our mining machines come with a 1-year warranty from the date of purchase, subject to the applicable warranty terms and conditions. The warranty covers eligible manufacturing defects and hardware failures under normal operating conditions.
To request a service, please contact our Customer Support Team with your Order ID, miner model, serial number, and a brief description of the issue or service required. Our team will review your request and guide you through the next steps, including troubleshooting, repair, maintenance, or other applicable services.
Service charges depend on the type of service required and the warranty status of the mining machine. Services covered under the applicable 1-year warranty may be provided without additional service charges, subject to the warranty terms. Out-of-warranty repairs, maintenance, replacement parts, shipping, or other additional services may incur separate charges.
Yes, our Technical Support Team can assist with mining pool setup and basic configuration. We can guide you through entering the pool URL, worker name, wallet address, and other required settings to connect your mining machine to a compatible mining pool.
Yes, we can provide mining farm setup assistance for eligible projects. Our team can guide you with miner installation, network configuration, mining pool setup, basic power requirements, cooling, and operational setup. Service availability may vary depending on the project size, location, and required services.
If your mining machine needs to be sent to our service center, our Customer Support Team will provide you with the return and shipping instructions. Please do not send the machine without prior authorization.
Once received, the machine will be inspected and diagnosed to identify the issue. If the problem is covered under the applicable 1-year warranty, the repair or eligible service will be handled according to the warranty terms. Any out-of-warranty repair, replacement parts, or shipping charges will be communicated before proceeding.
To set up your mining machine, connect it to a suitable power supply and a stable internet connection, then access the miner’s management interface using its IP address. Configure the required mining pool, wallet address, and worker settings, and start the miner.
For the best results, make sure the machine has proper ventilation, adequate cooling, and the correct electrical setup as specified by the manufacturer. Our Technical Support Team can also assist you with the basic setup and configuration process.
You can usually find your miner’s IP address through your router’s connected-device list or by using the IP detection tool recommended by the miner’s manufacturer. Make sure the miner is powered on and connected to the same network as your computer.
Once you find the IP address, enter it into a web browser to access the miner’s management dashboard and configure its settings.
First, make sure your mining machine is powered on and connected to the same network as your computer. Find the miner’s IP address using your router’s connected-device list or the manufacturer’s IP detection tool.
Then, enter the miner’s IP address into a web browser. The miner’s login page will appear, where you can enter the required username and password to access the management dashboard. From the dashboard, you can configure network settings, mining pools, wallet information, and monitor the miner’s performance.
To configure your mining machine with a mining pool, access the miner’s management dashboard using its IP address. Go to the Mining Pool / Miner Configuration section and enter the required details, such as:
Mining Pool URL
Worker Name / Worker ID
Wallet Address, if required
Password, if required
Save the settings and restart the miner if necessary. Once connected, you can monitor the hashrate, accepted shares, temperature, and mining status from the miner dashboard or mining pool account.
For assistance with pool configuration, you can contact our Technical Support Team.
If your miner suddenly stops working, first check the power supply, power cables, network connection, cooling system, and indicator lights. Also check the miner’s dashboard for any error messages or hardware alerts.
If the issue cannot be resolved through basic troubleshooting, do not open or modify the machine, especially if it is under warranty. Contact our Technical Support Team with your Order ID, miner model, serial number, and details of the issue. Our team will guide you through the appropriate troubleshooting or service process.
Yes, our Technical Support Team may provide remote troubleshooting assistance for eligible issues. Depending on the problem, our team may guide you through settings, configuration, network connectivity, mining pool setup, and basic hardware diagnostics.
You may be asked to provide screenshots, error messages, system logs, photos, or videos to help identify the issue. Remote support availability may vary depending on the miner model and nature of the problem.
To help us diagnose and resolve your issue quickly, please provide the following information:
Order ID
Miner model
Serial number
Description of the issue
Error messages or error codes, if any
Current hashrate and temperature
Firmware version
Screenshots or photos/videos of the issue, if applicable
Details of any recent changes to the miner’s configuration, network, power supply, or firmware
Please do not share sensitive information such as passwords, private keys, wallet seed phrases, or other security credentials.
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